Lovett Diaries….Lovett Lettings at the Zoopla Lettings Awards 2016

13 June 2016

Day 1

Lovett Lettings were invited to attend the Zoopla Property Group Annual Letting Agent of the Year Awards at the Lancaster Hotel London. We were up for a number of awards so we just had to attend! The Lovett Staff made their way up the night before for the glamorous event via private mini bus and arrived at the Royal Eagle Hotel, Paddington. Great location and only a 5 minute walk away.

We ventured out and we had some of the best recommended venues to go to from our CEO Max, after a luxurious cocktail at Piano Bar, Kensington, we made our way to the Churchill Arms where we had some delicious Thai food, and inside…well… looks can be deceiving! If you ever are in the area, its a must visit!

www.churchillarmskensington.co.uk

Day 2

We left our hotel around 8am to head to the Lancaster Hotel, and we were all on high spirits and excited for the day to come. As we arrived we were greeted by lots of exhibitionists and companies ready to chat and network with all the agents. Some of the companies we use already such as DPS, VTUK and Metropix were attending, which was good to let them know during our networking we were a valued customer. We LOVED Rightmove’s stand which was full of goodies to take away, and later on they provided us with a demo of the up and coming virtual tours where clients are able to have real virtual tours of properties if they are unable to attend themselves. It was a simple and handy device and all we did was place our phones in and away you go! Could it be the future of estate agency?

We then went on to our seminars with world class speakers who delivered a range of inspiring and informative talks to the audience. This years key note speaker was none other than Sir Clive Woodward, Clive spoke on how to create an environment so good that everyone wants to be a part of. His session ‘One Team’ encapsulates the collaborative leadership model Clive successfully applied to the World Cup winning England rugby team, and Team GB at London 2012. We also spoke with Clive afterwards and he congratulated us and Charlotte our lettings manager for being shortlisted for the Lettings Branch Manager award.

After the seminars, our team sat at our table for a delicious two course meal and a chance for us to get ready for the awards ceremony. As the awards commenced, we got a chance to see where other agencies had travelled from and how high the bar is set. We then get to the awards for best marketing. And we win BRONZE! We all stand up and cheer very loudly and Charlotte and Max go up to the stage to collect our plaque. A well deserved prize for Lovett as we all work so hard on our marketing campaigns and keeping the Lovett brand clear, concise and recognisable in our region.

We then approach the more specialist and personal awards and Charlotte goes to the stage to collect her award for being down to the last 5 shortlisted Managers. We are so proud of her achievements at Lovett and we are certainly lucky having a manager so highly regarded, hard working, fair and extremely selfless for her team. We think this is rare and we hope next year she takes the Gold!

We left the awards an extremely proud team and we thank the company for giving us the opportunity to attend the Awards and not only bond even more as a team but taking away helpful advice to implement into our company and make it even better! We will be back!

#lovettwhereyoulive

For all lettings advice and for your management services please call YOUR AWARD WINNING LETTINGS TEAM on 01202 303044 or email info@lovettinternational.com

Lovett REVIEWS

James and Abbey and the team at Poole worked really hard with the sale of our property, they set up a whole day of constant viewings, leading to offers, the photos taken were exceptional and showed the property off really well.James was very supportive even with our purchase, advising us when we definitely needed advice, not having moved for over 30 years. Several purchases fell through and he kept both our purchasers and ourselves updated, helping to push and progress our purchase when needed.The sale went on for several months due to us losing properties and he managed to keep our buyer involved.No hesitation in recommending Lovett Estate agents in Parkstone they are a professional, supportive, friendly team.

Debbie W.

18:42 10 Jan 22

I have been dealing with Roxy and Clair in the purchase of my home and they have been amazing. Roxy met me at the property numerous times and they were both very understanding of my situation and timescales and did their best to push things through as quickly as they could.Thanks so much for getting me in before the deadline! :-)

Karen W.

16:08 22 Dec 21

We used Lovett for the sale of our property, it has been a very long process for us (through no fault of Lovett) and we have received a very good service from all that we dealt with throughout. One star lost through some minor issues early on in the process, including loss of our house key, but the situation was dealt with well and rectified. The sales progressor, Clair Clarke definitely warrants a specific mention as she was exceptional. Thank you all!

Naomi B.

08:52 16 Dec 21

Just completed on sale of a flat in Boscombe. Long drawn out process through no fault of the agents which I don't think would ever have gone through if it was not for the fantastic job done by the 'sale chaser' Clair Clark. Everyone we dealt with at Lovetts were professional, well informed, courteous and always responded quickly to any queries but Clair was a particular diamond. Prior to selling the flat was let via Lovett International for some time and the lettings department were also first class. Would not consider using any other agent in the area

Penny R.

16:20 03 Dec 21

Thank you for the whole Team in Poole. Your professional approach and care and unbiased approach from start to finish is brilliant.

Rainer L.

15:54 02 Dec 21

With Lovetts, I felt in very safe hands.James and Abbey were exceptional! Always keeping me informed and their professionalism and enthusiasm is second to none. They worked so hard for me and really go above and beyond.I highly recommend Lovetts.

dyanne M.

09:33 18 Nov 21

Brilliant estate agency!If you are a newbie like us, it's definitely the go to estate agency as they will guide you through the process and help you find the mortgage advisor that you are looking for and the solicitors.Special thanks to James who kept us informed during the whole process, providing updates and prompt replies to enquiries and Abbey who was the first one to see at the house and the one who handed us the key.We are looking forward to collaborate in the future!Thank you!

Gabor R.

23:48 03 Nov 21

C H

13:25 22 Oct 21

Poppy P

13:23 22 Oct 21

13:22 22 Oct 21

Fantastic local estate agent. Got an offer at asking price within two days and helped a rather struggled purchase through to completion. Straight onto any issues and helpful at every possibility. Clair Clarke who helped with completion of the sale was brilliant. Thank you for your assistance.

Tim K.

10:32 20 Oct 21

We’ve just completed on our first home, James and Abbey made the whole process stress free. Abbey was the agent that first showed us the property and she was lovely and told us loads of information. James was very good at keeping us updated throughout the whole process never felt like it was hard to get hold of anyone so we always knew what was happening! Would highly recommend😊

megane S.

18:22 11 Oct 21

Stress free move, great quality apartment with a professional team. Cailey was very helpful/welcoming

Katy D.

09:45 09 Oct 21

I recently bought a flat through Lovetts in Bournemouth, they were fantastic throughout the process, Clair in particular was very responsive and contacted the vendors for me with several questions, which really sped the whole process up.

Pippa G.

10:17 23 Aug 21

Me and my husband just purchased a house through Lovetts and I can't complain at all! We did have a bit of a long journey before finally exchanging which was stressful but Clair who was our main contact towards the end made sure to always keep us in the loop and worked so hard to get everything sorted, she was lovely to deal with! Would definitely recommend 😊😊

Jennifer J.

19:46 20 Aug 21

We bought a flat through Lovetts and have had friendly and professional service from start to end. We cannot thank Clair enough for her help throughout our sale. She has always been at the end of the phone to answer any questions we have and has always kept us updated in a timely fashion. Massive thanks to the whole team!

Hanna B.

19:42 20 Aug 21

Staffs are really good and helpful especially Cailey and Louise we dealt with. we were able to rent a house through Lovett and had overall a good experience.

Jinu A.

20:25 18 Aug 21

Friendly professional service.Excellent service from Dave and colleagues at Lovett estate agent.Special Thank you Clair for all your help throughout it was really appreciated.Highly recommend

Lynn B.

18:01 07 Aug 21

Denado S.

09:30 03 Aug 21

The staff were amazing from the viewings to keeping us updated on the process of moving. The Poole office staff were very friendly. Overall a great company.

Mel B.

08:47 26 Jun 21

I researched about 4 different Letting Agents. I liked the rates charged by Lovett the most, and although all the agents were lovely, I decided to go with Cailey. I was not disappointed and a lovely new tenant the next day at the full rental price agreed.

Moira D.

09:26 10 Jun 21

For some, selling a property is a rare experience that requires guidance and clear explanations with a prompt response to questions asked. By introducing the team members who will play key roles in the sales process it gave me more understanding of the timescales and processes, all very helpful when I am in a different country and restricted by travel regulations due to the pandemic. I felt reassured on many occasions when contacting any of the team by phone - they all understood my property and where we were in the sales process, making me feel valued. A great professional team. Thank you.

Jackie K.

06:55 18 May 21

I would just like to take this moment to say thank you to James And Abbeyand the team at Lovett's for giving us so much help,nothing was to much trouble always there when I needed advice, A very professional job well done.thanksSally Waterhouse

Sally W.

10:14 12 May 21

Thank you all at lovetts Poole. For your great service. Great people you did everything possible that you could do to help me. Knowing that I am not the easiest person to deal with they were really on the ball very professional. They deserve 6 stars thank you James and Abbey very much again for all your help and your hard work 👍

Pauline G.

16:20 07 May 21

This was such a positive experience from viewing to getting the keys. They treat you like a human being and not just a number. They consider everything and are very warm and welcoming (which I've never experienced with a letting agency) Cailey in particular was fantastic she was friendly, helpful, professional and patient. She supported us throughout the whole process that could have been very stressful but she made ita breeze. Would recommend to all!! Best experience I've ever had with letting agent.

M A

17:55 27 Apr 21

James, Abbey and the team did an amazing job for us in successfully marketing our property and then helping to complete the sale.The photos and video they put together were professional and of high quality- it generated instantly a full week of viewings.We didn’t though need the full week - it sold after the viewings on the first day, with many offers tabled by very happy prospective buyers.Lovett then recommended a conveyancing team who completed in six weeks, with James continuing to support both the buyers and us with questions and any paperwork etc.Lovett had successfully rented the property out for us for two years previously and we are delighted with their service over the years.Highly recommend them across all their branches in the area.

Rhianna E.

15:08 27 Apr 21

G T.

15:13 08 Apr 21

I have been very happy with the service from Cailey. She has been very helpful, cooperative and involved to find us a lovely new home. She is also always happy to text me back at any time if I had any questions. I give you maximum of points as you deserve it. As a person you are lovely and involved 100% in everything that you do. Thank you for all your help Cailey

Carmen T.

18:44 07 Apr 21

Amazing customer service, the whole team have been brilliant! Within a week of putting my house up for sale it got the full offer first time! Thank you everyone for all your help, I wouldn’t go with any other estate agent! Thanks again xxx

Beth S.

09:47 30 Mar 21

Elena B.

18:52 25 Mar 21

This is the first review in 40 years i have given regarding an estate agent.James came as agreed, took photo's and a video tour, and put the house on the market the next day as he said. We then received a call and email confirmations from Abbey regarding 8 viewings within 24 hours and have accepted an offer. (not the highest). The service and professionalism has been second to none. Fantastic service, really pro-active and extremely well escorted viewings by Abbey amazing to say the least. Thank you and can't recommend Lovett's enough.

Mark K.

16:34 22 Mar 21

I would highly recommend the team at Lovett - they say moving house is one of the most stressful events in your life and they are not kidding BUT Clair supported me through the whole process, she went way above my expectations. The quality and attention to detail of the sales team was excellent - I was regularly kept up to-date with what was happening on the general market but also provided with solutions to ensure I secured a buyer to a successful conclusion. I cant thank them all enough.

Sandra S.

14:35 09 Mar 21

Lovetts have looked after our rental property for over 7 years with faultless expertise. Staff are always friendly & willing to help nothing is too much trouble. On selling our property they have been exemplary & we would recommend them to anybody wishing to sell or let a property.We would like to thank James, Poppy, Annabelle, Emma, Abbey, Zdenka & most of all Clair for their fantastic help & support over the years from letting to selling our property.

Susan D.

10:17 05 Mar 21

Bought a 3 bedroom house through Lovett. Been dealing with Poopy and Clair. It was a pleasure dealing with them both. Great customer service and quick response.Thank you very much.

Sergiu D.

15:11 26 Feb 21

Emma was fantastic, really friendly & was knowledgeable about the property I was viewing. Prior to meeting her there the office were great to deal with and keeping me up to date. Highly recommend Lovett and huge thanks again to Emma x

Michelle B.

14:34 25 Feb 21

I found Lovetts to be the best estate agents I’ve dealt with when buying a property.Quite a long and sometimes frustrating process was made a lot more bearable by the professionalism and helpfulness of the Lovetts staff, especially Clair.I would definitely recommend and I would happily use their services again.

Damian G.

19:05 17 Feb 21

Amazing experience with the team, first of all James was fantastic showing me around the property. Then Clair took over to deal with the next stages, who was amazing, so responsive, friendly and just gets the job done. Couldn’t have asked for a better person to guide me through the process. Thank you to the whole team!

Marta Z.

17:16 05 Feb 21

Found Lovett to be very prompt and professional as well as pleasant to deal with. Clair, Julian and Abbey were all very good. Unfortunately our purchase fell through at a late stage but this was no fault of Lovett. I'd be very happy to deal with them again in the future.

Paul B.

19:21 04 Feb 21

Andrew A.

16:17 08 Jan 21

Thank you so much for help,the best team I ever work it,I will recommend to all my friends

Ana E.

07:09 20 Nov 20

Have 5 star to help you during these times.

Damian B.

14:15 17 Nov 20

As a buyer of a house through Lovett I experienced a first-class service. They are always willing to go the extra mile and provide a very professional service. Clair and David were great agents throughout the process and were very helpful. I would highly recommend using Lovett International.

Tom H.

10:14 11 Nov 20

Very professional and proactive. When selling our house, their proposals resulted in finding a buyer very quickly and though the legal and financial process (through no fault of Lovett) was problematic and stressful at times, Lovett worked non-stop to see it through to completion. The entire team were excellent but a special mention for Clair Clarke who managed the sales progression, tirelessly chasing solicitors, brokers and buyers, and providing frequent updates to us throughout. Outstanding.

Stu

14:39 06 Nov 20

I've bought a house through Lovett and now they have found tenants for another property of mine. The staff are so professional and always have a smile. They listened to what I wanted and found what I wanted - well done.

Sue B.

16:33 03 Nov 20

Abbey has been a great help in my search for a new home. Professional, knowledgable, friendly, very helpful in communicating with the seller to help ease what would otherwise have been a stressful move, and a fantastic sense of humour. Thank you Abbey!

Bill H.

19:07 21 Oct 20

Shannen M.

14:11 13 Oct 20

CARLOS P.

13:31 27 Sep 20

Nice people.!!

Darin A B.

13:45 22 Sep 20

James C

14:56 13 Sep 20

Extremely knowledgeable and helpful with our house search. All staff we dealt with were courteous and patient and went over and above to help us. A special mention to Claire who was excellent at keeping the process on track and ensuring all deadlines were met. Five star service.

Michelle O.

15:17 01 Sep 20

Giovanna S.

15:00 17 Aug 20

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Lovett Diaries….Lovett Lettings at the Zoopla Lettings Awards 2016

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